CTI and software for the integration of CRM applications with PBX systemsA complete range of software solutions which automate the use of TAPI based functionalities available in modern PBX systems. With our Xlink applications it is possible to execute telephone calls from the personal computer or to process call lists in power dialling mode. Telemarketing and database marketingIn Call Centres and CRM oriented companies in Italy, Contact Pro today represents the most widely used software tool for Telemarketing and Database marketing. With Contact Pro a user-friendly interface allows for efficient organisation of all customer relations, from paper-origin data entry (coupons, orders, customer records, ecc. ) to toll-free number management, (commercial queries, technical support, order processing, ecc. ) , from the definition of telephony campaigns, (telesales, subscription campaigns, debt collection, event management, market research) , to the automated handling of sales force visit schedule, to the possibility of reaching a selected customer target with a personalised message (letter, fax, e-mail or SMS) . Help desk and trouble ticketingHelp desk and trouble ticketing requirements are served by Vision Desk, a software product developed in Italy for the professional management of customer support situations. Vision Desk is the ideal software solution for all companies who wish to integrate into their company organisation or into their web-site a highly developed help-desk for the monitoring and handling of queries, customer feedback and complaints in order to be able to offer replies, assistance and support via telephone or internet. Professional Headsets for Call Centres, Office and Wireless ApplicationsAltesys, thanks to its location near the world capital of design, has exploited the skills or some of the best Italian designers for the design of its new headset designs. The image of Altesys is that of a company which offers highly technological and reliable products thanks to years of experience accumulated in this area. Altesys telephony and multimedia headsets today represent the state of the art in terms of wearing comfort, acoustic efficiency and design. They are an ideal solution for the requirements of Call Centres, offices and the most up-to-date VOIP and multimedia applications. Recently Altesys has released a new line of wireless headsets which assure, besides the evident "untethered" freedom of movement, an excellent audio quality which a discerning user would expect from a "wired" professional headset. Test and Measurement instruments for techniciansThanks to an accumulated experience in the production of high level Fibre Optic instrumentation, appreciated by several PTTs worldwide, Altesys has developed a complete range of instruments dedicated to the test and communication needs of installation engineers operating on local area networks and telecom plant (LAN, ISDN, Trunk backbone, and CATV) . The efforts of Altesys R& D have been primarily concentrated in the search for highly cost-competitive solutions whilst offering users rich and useful function sets.